Question 1

What is an FAQ section?

Accepted Answer

This FAQ section is here to help you find quick answers to the most common questions about our products, orders, shipping, and more. Whether you're curious about materials, delivery time, or how to care for your jewelry — we've got you covered.

Question 2

What should I know about your shipping and order policies?

Accepted Answer

We ship across Indonesia, with order processing in 1–2 business days and delivery in 2–5 business days depending on your location. For international shipping, please contact us directly. You can cancel or modify your order as long as it hasn't been shipped — just reach out to us as soon as possible.

Question 3

What payment methods do you accept and are they secure?

Accepted Answer

We accept bank transfers, e-wallets (OVO, DANA, ShopeePay), and credit/debit cards. All transactions are encrypted and securely processed.

Question 4

What materials are your jewelry made of, and how should I care for them?

Accepted Answer

Most of our pieces are nickel-free and safe for sensitive skin. We use high-quality synthetic stones and crystals selected for their beauty and clarity. To keep your jewelry looking its best, store it in a soft pouch, keep it dry, and avoid contact with perfumes or lotions.

Question 5

Can I return or exchange an item if needed?

Accepted Answer

Yes, we accept returns within 7 days of delivery for unused items. Exchanges are also available if the item is still in stock. Please contact us and we’ll be happy to assist you.

Question 6

How can I get in touch with you, and do you offer custom orders?

Accepted Answer

You can reach us via Instagram DM, WhatsApp, or email at ethereal356@gmail.com. We currently don’t offer custom designs, but stay tuned — we’re working on it!